Return & Refund Policy | 90milescandles

Refund & Return Policy – 90 Miles Candles

Overview

At 90 Miles Candles, every product is handcrafted with care. Because our candles are made in small batches and often personalized, our refund and return guidelines are designed to protect both our customers and our creative process.

By placing an order, you agree to the terms outlined below.

Non‑Returnable & Non‑Refundable Items

Due to the handmade and personalized nature of our products, the following items cannot be returned or refunded:

Personalized candles (names, dates, messages, custom designs)

Custom orders or special requests

Used candles or items not in original condition

Items damaged after delivery

Please review all personalization details carefully before submitting your order

Order Cancellations

Standard orders may be canceled within 12 hours of purchase.

Personalized orders cannot be canceled once production has begun. If you need assistance, contact us as soon as possible at 90milescandles@gmail.com.

Damaged or Defective Items

If your order arrives damaged or defective, we will gladly assist you.

To qualify for a replacement or store credit, you must:

Provide clear photos of the damaged item and packaging

Include your order number and full name

We will review your claim and offer a replacement or store credit when appropriate. Damage caused after delivery or due to improper candle use is not eligible.

Incorrect or Missing Items

If you receive the wrong item or something is missing:

Contact us within 48 hours of delivery -Provide photos and your order details- We will correct the issue at no additional cost.

Shipping Costs

Shipping fees are non‑refundable. Customers are responsible for return shipping costs unless the error is made by 90 Miles Candles.

Lost or Stolen Packages

Once a package is marked “delivered” by the carrier, 90 Miles Candles is not responsible for:

Lost packages

Stolen packages

Incorrect addresses provided by the customer We will assist you in filing a claim with the carrier if needed.

Returns (When Applicable)

If a return is approved (for non‑personalized items only):

Items must be unused and in original packaging

Return shipping costs are the customer’s responsibility

Refunds are issued as store credit unless otherwise stated

For refund or return questions, please reach out to: 90milescandles@gmail.com