Shipping Policy | 90milescandles

Shipping Policy – 90 Miles Candles

Processing Time

All 90 Miles Candles products are hand‑crafted, and personalized items require additional time.

Standard items: 3–7 business days processing

Personalized items: 5–10 business days processing Processing time may vary depending on order volume, seasonal demand, or custom requests. We will notify you if additional time is required.

Shipping Rates

Customers are responsible for all shipping costs unless a free‑shipping promotion is offered by the store. Shipping rates are calculated at checkout based on weight, destination, and carrier options.

Packaging & Fragile Items

Our candles are made of glass and natural materials, which can be fragile. We take great care to package each item securely using protective materials to reduce the risk of damage during transit. However, once the package is handed to the carrier, we cannot control handling conditions.

Damaged or Broken Items

If your candle arrives damaged:

Include photos of the damaged product and packaging We will review the claim and provide a replacement or store credit when appropriate. Damage caused after delivery or due to improper candle use is not covered.

Shipping Times

Shipping time depends on the carrier and your location. Typical delivery windows:

Domestic U.S. orders: 3–7 business days

International orders: 7–21 business days (may vary due to customs)

Please note: shipping times are estimates and not guaranteed.

Lost or Delayed Packages

Once shipped, tracking information will be provided. 90 Miles Candles is not responsible for:

Delays caused by carriers

Packages marked as “delivered” but not received incorrect addresses provided by the customer

If a package is lost in transit, we will assist you in filing a claim with the carrier.

Personalized Orders

Personalized items are custom‑made and require extra care and time.

Personalized orders cannot be canceled once production begins

These items are non‑refundable unless the error is made by 90 Miles Candles

Custom details (names, dates, messages) must be reviewed carefully before checkout

International Shipping

International customers are responsible for any customs fees, taxes, or import duties. These charges are not included in product or shipping prices.

Address Accuracy

Please double‑check your shipping address before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For shipping questions or concerns, please contact: 90milescandles@gmail.com